Terms for goods return and replacement in Hong Kong
If you are not satisfied with the purchased product, as long as the product does not affect our resale, there is a five-day return guarantee! (Each product can only be returned and exchanged once). Please send the purchase invoice, original packaging product, manual, label and all accessories to ppsonline’s delivery address for replacement or return procedures within five days from the date of receipt, the freight for return and exchange shall be borne by the customer. However, if the return is due to the quality of the product itself, please notify us by WhatsApp within five days from the date of receipt, and we will bear the shipping fee for the return. Customers should pay the shipping fee first. We will refund the shipping fee in the specified way after receiving the product. To you.
Terms for return and replacement of orders outside Hong Kong
If you are not satisfied with the purchased product, as long as the product does not affect our resale, there is a five-day return guarantee! (Each product can only be returned and exchanged once). Please send the purchase invoice, original packaging product, manual, label and all accessories to ppsonline’s delivery address for replacement or return procedures within five days from the date of receipt , All shipping and other costs for returns and exchanges shall be borne by the customer.
If you pay in cash when ordering, you can get a full refund! If you pay with Payme or FPS, 2% of the total order will be deducted as a handling fee when refunding. If payment is made by credit card, 5% of the total order amount will be deducted as a handling fee when refunding.